Privacy Policy

Last updated: 26 May 2026

1. Introduction & GDPR compliance

EquoraHub ("we", "us") is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why, and your rights.

2. Data we collect

When you register or use EquoraHub, we may collect:

Account information: name, email, phone, location, account type
Professional profile data: bio, profession, business name, images
Usage data: pages viewed, searches, device and browser information
Communications between owners and professionals on the platform

3. How we use your data

To operate the platform and match owners with professionals
To verify professional credentials (Equora Verified)
To process Premium Membership subscriptions
To send service-related notifications
To improve EquoraHub through anonymised analytics

4. Cookies

We use essential cookies to keep you signed in and analytics cookies to understand usage. You can control non-essential cookies in your browser settings at any time.

5. Payment data

Premium Membership payments are processed by Stripe. EquoraHub does not store your full card details — we only retain a customer reference and subscription status. Stripe's processing is governed by their own privacy policy.

6. Your rights

Under UK GDPR you have the right to access, correct, export or delete your personal data, and to object to processing. Contact us to exercise any of these rights.

7. Data retention

We keep account data for as long as your account is active, plus a reasonable period for legal and accounting obligations.

8. Contact

Questions about privacy? Email privacy@equorahub.co.uk.